FREQUENTLY ASKED QUESTIONS
we know that our customers have a lot of companies to choose to buy ammo from. That's why we try to make our processes as transparent as possible while ensuring that our products are represented accurately. We strive to always live by the golden rule and treat our customers the same way that we would want to be treated. That's a promise that our team will always keep!
To help ensure our customers and partners are satisfied with their decision to partner with Green Country Ammo for their ammunition, we wanted to take the time to create a list of our most frequently asked questions. If you don't find the answer you are looking for, or you simply want more information than what is presented, don't hesitate to get in touch with us; we will get back to you as soon as possible!
General Questions
American Rounds is a specialty retailer for ammo, EDC gear, and firearm accessories, featuring advanced technology, ID verification, and facial recognition software to ensure secure, efficient, and compliant purchases.
Our dispensers operate similar to an ATM. Customers scan their ID, our system then verifies their identity via facial recognition, and then the customer will complete their purchase using a credit card/bank card. The system ensures compliance with federal and local regulations, insures the customers ID is active, real, and compliant and that the customer at the machine is actually the customer ID inserted.
Yes, security is our number one priority. Our dispensers use advanced technology, ID verification, and facial recognition to verify buyer identity and age, preventing unauthorized access while maintaining a trusted environment. We pride ourselves in not storing user data of any type unless the customer decides to opt-in by providing their email or phone number to create an account for easier future check out, order history, to receive special offers, marketing emails and loyalty program.
Our dispensers are located in strategic retail locations in multiple states, accessible during the store's operating hours. Check locations page on our website for a list of current locations or download our mobile app.
We offer a variety of popular ammunition types and brands from top manufacturers, including Federal, Winchester, CCI, Blazer, Speer, Remington, and many others to meet customer needs. Specific offerings may vary by location—visit a store to browse current offerings or view locations page on our website or mobile app for real time inventory information per machine location.
Shipping & Returns
At American Rounds, we stand behind our products with confidence, ensuring that every purchase meets the highest standards of quality. Unfortunately, all ammunition purchases are final. If for any reason you are not satisfied, simply reach out to us, and we will make it right. If you purchased accessories at one of the locations, please contact us with your purchase information and one of our team members will contact you to assist with your return.
To check your order status, follow these steps:
- Visit our website and log in to your account.
- Go to 'My Orders.'
- Find the order you want to check.
- Click on 'Order Status.'
We are proud to offer shipping services to locations within the United States as well as territories, including APO / FPO / DPO addresses.
Please be sure all merchandise items are returned within 15 days of the purchase date for an online store credit or refund. We accept returns on defective or unused items such as apparel and accessories, unfortunately we cannot accept ammunition returns, or on used merchandise. *Customer is responsible for 10% restocking fee on all returned items